FREQUENTLY ASKED QUESTIONS

Where are your products made?
Our products come from all over the world. We distribute many manufacturers that make their products in the US. We also have several companies that make their products in Spain, England, France, or Germany as well

Do you ship to Canada or other countries outside of the USA?
Yes we do. There will be additional fees for shipping though, such as duty and/or taxes. Orders to be shipped outside of the United States require prior authorization. In this case, if you place an order online we will contact you with the appropriate shipping charges before processing your order.

Do you do custom orders?
Yes. We have manufacturers that will do custom work.

Do you have a showroom?
Yes. Our showroom has over 18,000 square feet of displays and is easily accessible from many of our major Expressways. We are only 35 minutes from Metro Airport. If you are interested in visiting our showroom, and are working on a large project; you may be interest in our "Fly for Free" program. Please ask your associate for details.

Do you have ADA (handicapped) products?
Yes. Many of our manufacturers offer ADA approved products.

What is your return policy?
Return Policy
Items from our warehouse stock may be returned for a 20% restocking fee if the following criteria is met:
• The item is in new condition and suitable for resale in its undamaged original packaging with all of its original parts
• The item has not been used, installed, modified, repaired, reconditioned or altered
• Buyer is responsible for all shipping / handling and transportation charges
• Your item is returned properly with an RGA number. Without this number no credit will be issued
• Items returned within 30 days of receipt

Special order and non-stock items may be returned if the manufacturer agrees to accept the returned item. Buyer is responsible for any restocking charges set by the manufacturer, and all shipping / handling and transportation charges.

An RGA number must be issued in advance, and within 30 days of delivery. BathLightingandHardware.com will not accept returned goods if an RGA number is not issued. If products are returned without an RGA number and to the wrong warehouse, additional fees will be charged back to the customer. If a reorder is done with BathLightingandHardware.com, the restocking fee may be reduced to depending on the circumstances, at BathLightingandHardware.com's discretion. Some items, such as hand-painted goods, custom items & bathtubs are not returnable or refundable at all. It is our policy not to accept returns after 30 days of delivery. Exceptions may be made at BathLightingandHardware.com's discretion as customer service is very important to us. Defective and Damaged Products are not subject to restocking fees. All returns require a return goods authorization (RGA) number. E-mail your  request to return an item to us  at cs@bathlightingandhardware.com

All merchandise must be paid in full at the time of order. Any cancellation of the order at any time will result in the appropriate restocking fees.

Custom Painted Designs
In most cases, strike off samples (designs painted on a tile to show colors and base design) of custom painted designs are available for a $50 non-refundable fee. The tile is to be mailed back with a signature. No custom painting will be done until the strike off is returned with a signed off signature on the design and colors. Custom painted merchandise is non-returnable.
Can I purchase online?
Yes. All the items shown on our website can be purchased through a shopping cart. We do offer much more than what is shown. If you are looking for something specific and do not find it, we can probably still get it for you. Please give us a call for more information.

Do you have a catalog?
Not just one. We carry over 400 different manufacturers and cannot show all the products in one catalog. We do have brochures to send out.  Please be very specific what ordering literature so that we send you exactly what you are looking for.

What warranties are offered on your products?
All of our products come with the original manufacturers warranties. If you have warranty issues on your product purchased from us, please contact us by emailing us at cs@bathlightingandhardware.com or by calling 1-800-808-2284 and ask for our customer service department.

What happens if I received the wrong product or parts are missing?
We are sorry if you received an incorrect product or are missing parts, and we will do our best to take care of the problem promptly. Please contact us right away by emailing us at cs@bathlightingandhardware.com or by calling 1-800-808-2284 and ask for our customer service department. We will pick up the incorrect product and get the correct item sent to you right away. If you are missing parts, we will order them you and ask the manufacturer to expedite the items you need.
What happens if I receive damaged product?
We make every effort to assure your product arrives unharmed, but occasionally accidents do happen.
If you receive a shipment that looks damaged, please mark clearly on the bill of lading "DAMAGED", as this will speed the claims replacement process. Please be aware you must inspect your items carefully upon receipt, and that you have maximum of (5) days from receipt to report any damaged goods. It is important that you do not install or alter any fixture until you have inspected all items and found them to be in good condition, as neither the manufacturers, DHL, UPS nor FedEx will honor any claims for damaged merchandise after it has been installed. Items must have their original packaging, with all parts present and unaltered/uninstalled for a damage claim to be valid.

We are sorry if you received product that was damaged during shipment, and we will do our best to take care of the problem promptly. Please contact us right away by emailing us at cs@bathlightingandhardware.com or by calling 1-800-808-2284 and ask for our customer service department.

If you fail to notify us within (5) days of delivery of any damaged merchandise, or if the fixture has been installed, BathLightingandHardware.com is not responsible for the damaged product and we will not be able to service you with a replacement or refund.

Do I pay Sales Tax and Shipping?
We only charge sales tax on purchases to residents in the State of Michigan. There is free shipping on all items that go by UPS. Shipping charges on all curbside (freight) deliveries will be determined at the time the order is placed.

Can I obtain parts easily?
Yes. Our manufacturers do carry parts and can be ordered through us.

Once I place my order, how long before I receive it?
We make every effort to ship your order as quickly as possible. Please allow three (3) to six (6) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. Special Orders require an approximate lead time of 4 weeks. Backordered items may take longer. Custom orders require an approximate lead time of 8 - 12 weeks.

Why purchase from BathLightingandHardware.com versus my local retailer?
Our parent company, HERALD WHOLESALE, has been in business for over 50 years and our internet business, Bath, Lighting & Hardware has been around for over 12 years. Our sales staff will provide you with years of experience in the plumbing, hardware, and lighting business. They are very knowledgeable and will make sure you have all the necessary and correct parts needed for your project. Whether it is a faucet for your sink, custom shower, or hardware for your front door, our staff will give you the confidence needed to know you are getting what you want.